Privacy Policy
Updated: September 1, 2026
Effective: September 1, 2026
Introduction
Shenzhen Xhorse3D Technology Co., Ltd. (hereinafter referred to as "we") attaches great importance to user privacy and the protection of personal information. We fully understand how important your personal information is to you, and we are committed to protecting its security.
This Policy applies to the XrizoHub mobile apps, desktop clients, official website, and related services (collectively referred to as "the Service" or "we").
Before using the Service, please read and understand the entire contents of this Privacy Policy carefully, especially the provisions marked in bold. If you do not agree to any provision of this Privacy Policy, please immediately stop using the services provided by the App.
Once you start using our products or services, or continue to use them after we update this Privacy Policy, you are deemed to have fully read, understood, and agreed to be bound by this Privacy Policy. If you have any questions about this Privacy Policy, you may contact us via the contact information provided in this Privacy Policy.
1. How We Collect and Use Your Personal Information
Personal information refers to any information, recorded electronically or in any other form, that relates to an identified or identifiable natural person, but does not include anonymized information. We will only collect and use your personal information for the following purposes:
1.1 Account Registration and Login
When you register for and log in to an account for the Service, we need to collect the following information from you:
(1) Email Address/Phone Number
Purpose: account registration, login verification, password recovery, security risk control, and important notifications.
When collected: when you use your Email Address/phone number to register an account, log in, change your password, or receive security verification codes.
(2) Password
Purpose: account login verification.
When collected: when you set or enter a password for login verification.
Note: Your password is stored in encrypted form. Even our staff cannot access your password in plain text.
(3) Nickname and Avatar
Purpose: community display and personal identification.
When collected: when you set or change your personal nickname and avatar.
Note: Your nickname and avatar are provided voluntarily. Not providing them does not affect your use of basic features, but may affect your use of community interaction features.
1.2 Device Information
To provide you with app services, ensure account and transaction security, and optimize the product experience, we will collect the following device information:
(1) Basic Device Information
Including: device model, device name, operating system version, device identifiers (such as IMEI, IDFA, OAID, MAC address, etc.), and device serial number.
Purpose: adapting to different devices, ensuring the normal operation of the App, troubleshooting, and optimizing app performance.
(2) Network Information
Including: network type (such as WiFi, mobile network), carrier information, IP address, and network connection status.
Purpose: optimizing network connections, ensuring service stability, and performing security protection and fraud detection.
(3) App List Information
Including: information about the list of apps installed on your device.
Purpose: security risk control, preventing malicious attacks, and ensuring app security.
Note: Device identifiers and app list information constitute sensitive personal information, and we will collect them only after obtaining your consent. You may disable the relevant permissions in your system settings.
1.3 App Permissions
To provide complete service features, we need to request the following app permissions. We will request each permission only when you use the relevant feature. You have the right to refuse authorization, but this may affect your ability to use that feature:
(1) Camera Permission
When requested: when you need to take a photo to set your avatar, capture images to generate models, publish community photos/videos, or send photos/videos during an online customer service consultation.
Purpose of use: taking photos.
Consequences of refusal: you will be unable to use camera-related features, but other features will remain available.
(2) Photo Album/Storage Permission
When requested: when you need to upload images, save AI-generated images or model files, download model library files, upload and save community photos/videos, upload and save photos/videos/files during an online customer service consultation, or select an image to set your avatar.
Purpose of use: reading and saving images and files to your device storage.
Consequences of refusal: you will be unable to upload images or save files locally, but other features will remain available.
(3) Push Notification Permission
When requested: when you first open the App or enter the message settings page.
Purpose of use: sending you community interaction messages (comments, likes, follows, etc.), system notifications, event notifications, etc.
Consequences of refusal: you will not receive real-time push notifications, but you can still view messages within the App.
(4) Microphone Permission
When requested: when you use voice input or voice-related features.
Purpose of use: voice input and voice interaction.
Consequences of refusal: you will be unable to use voice-related features, but other features will remain available.
Note: You may disable the above permissions at any time in your system settings. Once a permission is disabled, we will stop collecting the corresponding information, but some features may become unavailable.
1.4 AI Generation Features
When you use the text-to-image and image-to-model features, we will collect the following information for processing:
(1) Input Content
Including: text descriptions you enter, and reference images or materials you upload.
Purpose: generating images or models corresponding to your input.
(2) Generation Records
Including: generated content, generation time, and number of generations.
Purpose: saving your generation records so that you can manage and view your historical works. You may view, download, or delete them in your history at any time.
(3) AI-Generated Content Labeling
We will prominently label AI-generated content, including but not limited to:
• Adding an AI-generated label to the metadata of the generated content;
• Marking "Xhorse3D AI"、"AI" or a similar label in the visual display area of the generated content;
• Retaining the AI-generated label when users download or share the generated content.
Purpose: enabling users to identify AI-generated content and preventing such content from being misused.
Notes:
1. This Service is intended for creative enthusiasts, DIY makers, and purchasers of our self-developed hardware, for creating works through text-to-image and image-to-3D-model generation. This feature is for adults only.
2. The content you upload as input and the works you generate constitute your personal data, which we will strictly protect. You may delete your uploaded content and generated works at any time.
3. To comply with applicable laws and regulations, fulfill our obligations regarding the governance of the online information content ecosystem, and prevent the publication and dissemination of illegal and harmful information, we will conduct necessary content review of the content you upload through the Service. Such review is limited to compliance purposes only.
1.5 Community Interaction Features
When you use the community features, we will collect the following information:
(1) Published Content
Including: posts, comments, images, videos, and other content you publish.
Purpose: displaying your content in the community for other users to view and interact with.
(2) Interaction Activities
Including: your likes, favorites, follows, shares, views, and other activities.
Purpose: recording interaction data, optimizing content recommendations, and analyzing user preferences.
(3) Personal Profile Information
Including: your nickname, avatar, bio, published posts, favorited content, etc.
Purpose: displaying your personal information and activities on your personal profile page.
Notes:
1. Content you publish in the community may be viewed, reposted, downloaded, or screenshotted by other users. Please exercise caution when publishing personal or sensitive information.
2. To comply with applicable laws and regulations, fulfill our obligations regarding the governance of the online information content ecosystem, and prevent the publication and dissemination of illegal and harmful information, we will conduct necessary content review of the content you upload and publish through the Service. Such review is limited to compliance purposes only.
1.6 Model Library Features
When you use the model library features, we will collect the following information:
(1) Uploaded Models
Including: model files you upload, and model names, descriptions, tags, cover images, etc.
Purpose: displaying the models you upload in the model library for other users to download and use.
(2) Download Records
Including: models you download, download times, etc.
Purpose: recording your download history so that you can easily find the models you have downloaded.
(3) Model Data
Including: model download counts, favorite counts, comments, etc.
Purpose: tracking model popularity and optimizing model recommendations.
1. Note: The models you upload will follow the public/private permissions you set. Public models are visible to all users, while private models are visible only to you. You may modify or delete your uploaded models at any time.
2. To comply with applicable laws and regulations, fulfill our obligations regarding the governance of the online information content ecosystem, and prevent the publication and dissemination of illegal and harmful information, we will conduct necessary content review of the content you upload and publish through the Service. Your core files (such as 3D model source files) will not be provided to third parties, and such review is limited to compliance purposes only.
1.7 Device Connection Features
When you use the device connection features, we will collect the following information:
(1) Device Information
Including: the model, serial number, and status of the connected device.
Purpose: identifying and connecting your device, and providing device management services.
(2) Device Status Data
Including: the device's online status, working status, performance data, usage records, etc.
Purpose: synchronizing device status in real time to help you monitor device operation.
(3) Operation Commands
Including: the operation commands you send to the device and the corresponding control records.
Purpose: recording operation history for troubleshooting and service optimization.
Note: Device information is collected only when you actively authorize the connection of a device. You may disconnect a device at any time, after which we will stop collecting the relevant information.
1.8 Customer Service and Feedback
When you contact customer service or submit feedback, we will collect the following information:
(1) Contact Information
Including: your phone number, email address, or account information.
Purpose: responding to your inquiries or feedback.
(2) Communication Records
Including: your chat records with customer service, problem descriptions, relevant screenshots, etc.
Purpose: helping you resolve problems and improving service quality.
(3) Device Information
Including: device model, system version, and other information you voluntarily provide.
Purpose: locating and resolving problems.
Note: Communication records are retained for 3 years following your most recent inquiry, so that we can handle any subsequent problems or disputes that may arise.
1.9 Log Information
When you use our services, we automatically collect the following log information:
(1) Access Logs
Including: access time, pages visited, time spent on pages, page navigation paths, click records, etc.
(2) Search Logs
Including: search keywords, search time, clicks on search results, etc.
(3) Technical Logs
Including: crash logs, exception information, performance data, API call records, etc.
(4) Network Logs
Including: IP address, network type, carrier information, request and response times, etc.
Purpose: optimizing the service experience, improving product features, ensuring system security, troubleshooting, and statistical analysis.
1.10 Location Information
This App does not collect your precise geographic location information.
If our future business requires the collection of location information, we will:
(1) Separately explain to you the purpose, method, and scope of the collection.
(2) Obtain your explicit consent.
(3) You will have the right to refuse such authorization, and refusing will not affect your use of other features.
2. How We Use Your Personal Information
We will use the personal information we collect for the following purposes:
2.1 Core Business Functions
(1) Providing you with account registration, login, and identity verification services.
(2) Providing you with AI image and model generation services.
(3) Providing you with community interaction features, including posting, commenting, liking, favoriting, following, etc.
(4) Providing you with model library upload, download, and management features.
(5) Providing you with device connection and status monitoring features.
2.2 Security Protection
(1) Identity verification and account security protection.
(2) Detecting and preventing fraudulent behavior and security threats.
(3) System security maintenance and vulnerability patching.
(4) Real-name verification and identity authentication required by laws and regulations.
2.3 Service Optimization and Improvement
(1) Improving product features and user experience.
(2) Conducting data analysis and research to understand user needs.
(3) Developing new features and new products.
2.4 Communication and Notifications
(1) Sending service-related notifications, such as system updates, feature changes, and security alerts.
(2) Responding to your inquiries, complaints, and feedback.
2.5 Other Purposes
(1) Complying with laws and regulations.
(2) Fulfilling our obligations under the User Agreement or this Privacy Policy.
(3) Exercising our rights under the User Agreement or this Privacy Policy.
3. How We Store Your Personal Information
3.1 Storage Location
We provide services globally. Your personal information may be stored in countries or regions outside your place of residence, and may also be processed in other countries or regions where we or our service providers operate. As your information may be transferred outside your jurisdiction, we protect such transfers in the following manner:
(1) We transfer personal information only where permitted by applicable law, and only for the purposes described in this Policy.
(2) Where required by law, we rely on recognized transfer mechanisms.
(3) Where required by law, we conduct transfer impact assessments to help ensure that the level of protection of your personal information is not undermined.
(4) We apply this Policy and appropriate contractual safeguards to recipients, and take reasonable steps to ensure they protect your personal information consistently with this Policy.
3.2 Storage Period
We will retain your user information only for as long as necessary to achieve the purposes described in this Policy, unless otherwise provided by laws and regulations or required by regulatory authorities. After the above retention period expires, we will delete or anonymize your personal information.
4. How We Protect Your Personal Information
4.1 Security Protection Measures
We use industry-standard security measures to protect your personal information from unauthorized access, public disclosure, use, or modification, and from damage or loss. We will take all reasonably practicable measures to protect your personal information, such as using TLS and AES for encryption.
4.2 Handling of Security Incidents
In the event of a security incident such as the leak, damage, or loss of personal information, we will:
(1) Immediately activate our contingency plan and take remedial measures to contain the damage.
(2) Promptly inform you of the basic circumstances of the security incident and its possible impact, the measures we have taken or will take, and our recommendations on how you can independently prevent and mitigate risks.
(3) Report to the regulatory authorities in accordance with the law.
(4) If it is difficult to notify each individual, we will issue a public announcement in a reasonable and effective manner.
5. How We Share, Transfer, and Publicly Disclose Your Personal Information
5.1 Sharing
We will not sell your personal information to third parties.
In the following circumstances, we may share your personal information with third parties:
5.1.1 Sharing with Your Explicit Consent
After obtaining your explicit consent, we will share your personal information with third parties.
5.1.2 Authorized Partners
We may share your personal information with the following types of authorized partners:
(1) Push Notification Service Providers
Information shared: device identifiers, message content.
Purpose of sharing: providing you with push notification services.
(2) Content Review Service Providers
Information shared: the content you upload.
Purpose of sharing: complying with applicable laws and regulations, fulfilling our obligations regarding the governance of the online information content ecosystem, and prohibiting the publication and dissemination of illegal and harmful information.
(3) Third-Party Login Service Providers
Information shared: third-party account identifiers.
Purpose of sharing: providing you with third-party account login services.
Note: We will sign strict confidentiality agreements with authorized partners, requiring them to process your personal information in accordance with our requirements, this Privacy Policy, and applicable laws and regulations, and to adopt corresponding security measures.
5.1.3 Sharing Required by Law
We may share your personal information as legally required by laws and regulations, litigation, arbitration, government departments, or regulatory authorities.
5.2 Public Disclosure
In the following circumstances, we will publicly disclose your personal information:
(1) Community content: the posts, comments, images, and uploaded models you publish in the community will be publicly displayed and visible to all users.
(2) With your explicit consent.
(3) As required by laws and regulations.
Please note: Content you share publicly in the community may be reposted, downloaded, or screenshotted by other users. Please exercise caution when publishing personal or sensitive information.
6. Third-Party SDKs
To provide you with better services, we have integrated third-party SDKs into the App. We strictly restrict our partners' collection of personal information.
For specific information about third-party SDKs, including SDK names, company names, types of personal information collected, and purposes of use, please refer to the Third-Party Personal Information Sharing List.
View path: [About Us] - [Third-Party Personal Information Sharing List]
Notes:
(1) Third-party SDKs are operated by third parties, and we cannot fully control their personal information processing practices.
(2) Third-party SDKs may have their own independent privacy policies. Please read them carefully.
(3) If a third-party SDK collects information beyond the scope of our authorization, please contact that third party directly.
7. Your Rights
In accordance with applicable laws and regulations, you have the following rights regarding your personal information:
7.1 Access Your Personal Information
You have the right to access your personal information, including:
(1) Account Information
View path: [Me] - [Account Security]
Including: nickname, avatar, linked phone number, linked email address, etc.
(2) Published Content
View path: [Me] - [Profile]
Including: published posts, comments, uploaded models, etc.
(3) Generated Content
View path: [AI&CAM] - [History]
Including: AI-generated images and models.
(4) Favorited Content
View path: [Me] - [Favorites]
Including: favorited posts and models.
(5) Device Information
View path: [Me] - [My Devices]
Including: the list of linked devices and their status.
7.2 Correct Your Personal Information
You have the right to correct inaccurate personal information.
Path: [Me] - [Settings] - [Edit Profile]
Note: Some information may require verification before it can be corrected.
7.3 Delete Your Personal Information
You have the right to delete your personal information:
(1) Delete Community Content
How to: [Profile] - [Posts] - select a post - delete.
(2) Delete Uploaded Models
How to: [Profile] - [Models] - select a model - delete.
(3) Delete Generated Works
How to: [AI&CAM] - [History] - select a work - delete.
(4) Remove Device Links
How to: [My Devices] - select a device - unlink.
Note: Once deleted, the relevant information will be removed from our servers and cannot be recovered. Please proceed with caution.
7.4 Withdraw Consent
You have the right to withdraw your consent to the processing of your personal information.
(1) Withdraw Permission Authorization
How to: disable the relevant permissions in your system settings.
(2) Withdraw Privacy Settings Authorization
How to: [Settings] - [Privacy Settings] - [Permission Management]
Note: Withdrawing consent may make some features unavailable.
7.5 Delete Your Account
You have the right to delete your account.
Path: [Settings] - [Account & Security] - [Delete Account]
Before deleting your account, please note:
(1) Once deleted, your account cannot be restored.
(2) After you voluntarily delete your account, we will stop providing you with the products and/or services, and will delete or anonymize your personal information in accordance with applicable laws. Where deletion is technically difficult to achieve, we will anonymize the information or cease processing it except for storage and the adoption of necessary security protection measures, unless otherwise provided by laws and regulations.
(3) Account deletion is irreversible. Please proceed with caution.
(4) If your account has unresolved orders or disputes, deletion may be temporarily unavailable.
(5) After account deletion, we cannot delete input content that has already been transmitted to third-party service providers. To delete such content, please contact the third party's customer service.
Account deletion process:
(1) Go to the account deletion page.
(2) Read the deletion instructions.
(3) Complete identity verification.
(4) Confirm deletion.
(5) We will complete the deletion within 15 business days and notify you by SMS/email.
7.6 Responding to Your Requests
We will respond to your request within 15 business days. In complex cases, the response time may be extended to 30 business days, and we will inform you of the reason for the extension.
8. Protection of Children
This service is primarily intended for adults and is not directed to children. We are committed to protecting minors' personal information.
You must be at least 13 years old (or the applicable minimum age in your country/region) to use this service. If you are under 13, you may not use this service under any circumstances.
If you are under 18 (or the applicable age of majority in your country/region), you may use this service only with your parent or guardian's permission and supervision.
We only process minors' personal information when permitted by law, with explicit guardian consent, or as necessary to protect the minor. If we discover that we have collected information from a user under 13, we will delete it immediately.
If you are a guardian and have any questions regarding the personal information of a minor, please contact us using the contact information provided in this Privacy Policy.
9. Updates to This Privacy Policy
9.1 Updates
We may revise this Privacy Policy from time to time. We will not reduce the rights you enjoy under this Privacy Policy without your explicit consent.
9.2 Update Notifications
The updated Privacy Policy will be published within the App. For material changes, we will notify you through the following means:
(1) In-app pop-up notifications.
(2) SMS notifications.
(3) Other prominent means.
9.3 Your Rights
If this Privacy Policy changes, we will ask you to read and agree to the new policy again.
If you do not agree to the revised Privacy Policy, you have the right to stop using our services and delete your account. If you continue to use our services, you agree to be bound by the revised Privacy Policy.
10. Contact Us
10.1 Contact Information
If you have any questions, comments, or suggestions about this Privacy Policy, or need to exercise your personal information rights, please contact us through the following channels:
(1) Email: it@xhorse3d.com
(2) Online customer service: in the App, [Me] - [Online Support]
10.2 Response Time
We will reply to your request within 15 business days of receipt. In complex cases, the response time may be extended to 30 business days, and we will inform you of the reason for the extension.
11. Miscellaneous
11.1 Entire Agreement
This Privacy Policy is an integral part of the agreement between you and us. Please also read the User Agreement.
11.2 Severability
If any provision of this Privacy Policy is determined to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
11.3 Heading Meanings
The headings used in this Privacy Policy are for ease of reading only and do not affect the meaning or interpretation of the provisions of this Privacy Policy.