(1) Email: it@xhorse3d.com
(2) Online customer service: in the App, [Me] - [Online Support]
Updated: September 1, 2026
Effective: September 1, 2026
Welcome to XrizoHub!
To use the services (hereinafter referred to as “the Service”) provided by Shenzhen Xhorse3D Technology Co., Ltd. (hereinafter referred to as “we” or “us”), you should read and comply with the XrizoHub User Agreement (hereinafter referred to as “this Agreement”). Please read each provision carefully and make sure you fully understand it, especially the provisions concerning exemption or limitation of liability, privacy protection, account rules, governing law, and dispute resolution.
If you do not agree to any provision of this Agreement, please stop registering and stop using the Service immediately. By clicking to confirm, checking the consent box on a web page or in-app page, or actually using the Service, you are deemed to have fully read, understood, and agreed to be bound by this Agreement. If you have any questions about this Agreement, you may contact us via the contact information provided in this Agreement.
When using the Service, you shall comply with the applicable laws and regulations of the People's Republic of China and shall not use the Service for any illegal activities. If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to accept this Agreement on behalf of that entity.
This Agreement is entered into between you and the operator of the App, Shenzhen Xhorse3D Technology Co., Ltd. (hereinafter referred to as "we" or "the Company"), regarding your use of the Service. "Users" refers to individuals or organizations that use the Service.
This Agreement applies to the XrizoHub mobile apps, desktop clients, official website, and related services (collectively referred to as "the Service" or "we").
This Agreement also incorporates the Privacy Policy and all rules, announcements, instructions, etc. that we have published or may publish in the future (collectively referred to as the "Platform Rules"). The Platform Rules form an inseparable part of this Agreement and have the same legal force as the main body of this Agreement.
Where this Agreement conflicts with the Platform Rules, this Agreement shall prevail; where this Agreement is silent, the Platform Rules shall apply.
We have the right to amend this Agreement from time to time as needed, and publish it in the App without separate notice to you. The amended Agreement takes effect upon publication and supersedes the previous version. You may view the latest version of this Agreement in the App.
If you do not agree to the amended Agreement, you have the right to stop using the Service. If you continue to use the Service, you are deemed to accept the amended Agreement.
You confirm that, before beginning the registration process to use the Service, you must have the civil capacity appropriate to your conduct as required by the applicable laws of your jurisdiction. If you lack the corresponding civil capacity, you and your guardian shall bear all consequences arising therefrom in accordance with the law.
You must be at least 13 years old (or the applicable minimum age in your country) to use the Service. The Service is primarily intended for adults and is not directed to children. Due to technical limitations, we cannot proactively identify users' ages. If we discover that you are under 13 (or the applicable minimum age in your country), we will terminate your account and delete your personal information.
You need to fill in true, accurate, and complete personal information as prompted on the registration page, including but not limited to your phone number and email address. If your information changes, you should update it promptly.
You understand and undertake that your account must not violate national laws and regulations or the Platform Rules, and that your account name, avatar, bio, and other registration information must not contain illegal or harmful information.
Any attempt to imply an official relationship with the platform through nicknames, avatars, or other means is strictly prohibited. Once such an attempt is discovered, we have the right to immediately reset the nickname or ban the account, and shall bear no liability for doing so.
Upon successful registration, we will open an account for you. You understand and agree that ownership of the account belongs to the Company and that you only have the right to use the account.
You are responsible for the security of your account, shall properly keep your account and password, and shall be responsible for all activities under your account. Gifting, lending, renting, transferring, or selling accounts is prohibited.
If you discover that anyone is using your account without authorization, or any other security breach occurs, you should notify us immediately.
Your account is set up by you and kept by you. We will never proactively ask you to provide your account password. Therefore, we strongly recommend that you keep your account and password safe.
You may change your password and account information at any time. If your account is stolen or lost, you can recover your password via your phone number, email address, or other means, or contact customer service for assistance.
If your account falls under any of the following circumstances, we have the right to suspend or terminate the services provided to you, or freeze your account:
You have the right to apply to delete your account. After the account is deleted, you will no longer be able to use the Service, and your personal information will be deleted or anonymized. See the Privacy Policy for details.
How to delete: [Settings] - [Account & Security] - [Delete Account]
When using the Service, you shall abide by the following rules of conduct:
You shall comply with all applicable laws and regulations in your jurisdiction when using the Service, and shall not use the Service to create, publish, or distribute any of the following content:
You shall respect others' intellectual property rights, portrait rights, privacy rights, and other lawful rights and interests, and shall not infringe upon them.
You shall abide by public morality and public order, and shall not publish content that violates public morality or disturbs public order.
When using generative AI services, you shall comply with the content standards above and with all applicable laws and regulations in your jurisdiction, including any rules on the disclosure and labeling of AI-generated content.
You shall not use the Service to engage in any of the following:
Publishing, transmitting, disseminating, or storing content prohibited by national laws and regulations.
Publishing, transmitting, disseminating, or storing content that infringes upon others' reputation rights, portrait rights, privacy rights, intellectual property rights, or other lawful rights and interests.
Publishing false information, or impersonating others or using the Service in the name of others.
Publishing commercial advertisements or commercial promotional information without our written permission.
Interfering with the normal operation of the Service, or undermining the services we provide.
Using any automated programs, software, engines, web crawlers, or other mechanisms to access the Service, or attacking, intruding into, or damaging the Service.
Using the Service for any illegal purpose, or facilitating any illegal purpose.
You shall not use the AI generation features to engage in any of the following:
Any other conduct that violates laws and regulations, public morality, or this Agreement.
If you violate the above provisions, we have the right to take one or more of the following measures:
(1) Issuing warnings. (2) Restricting account features. (3) Suspending or terminating generative AI service features. (4) Suspending account use. (5) Banning accounts. (6) Deleting illegal or improper content. (7) Pursuing legal liability.
If you find other users engaging in any of the following conduct, you may report it via the in-app reporting feature or by contacting us:
The App provides you with the following services:
In the Service, based on artificial intelligence ("AI") model technology, we provide you with AI services for text-to-image and image-to-3D-model generation. For details of the model services we provide, please refer to the Xhorse3D Model Service Agreement.
Providing a community platform where you can publish posts, comment, like, favorite, follow, and interact and communicate with other users.
Providing model library services, where you can view, upload, and download models, as well as share model information.
Providing device connection and management features, where you can connect external devices, view device status, and control devices.
Other services that we may launch from time to time.
We reserve the right to change, suspend, or terminate any or all of the services at any time. If we change, suspend, or terminate any service, we will make an announcement in advance.
We have the right to impose restrictions on your use of the Service, including but not limited to:
The current features of this Service are free of charge. If we introduce paid services in the future, the specific rules governing such paid services shall be subject to the descriptions on the relevant pages.
With respect to the content you publish while using the App and related services (including but not limited to posts, comments, images, and models), you warrant that you have lawful rights to the content or have obtained lawful authorization from the rights holder.
With respect to the content you publish while using the App and related services (including but not limited to posts, comments, images, and models), you grant us a worldwide, royalty-free, non-exclusive, multi-tiered sublicensable license, including the rights of modification, reproduction, translation, compilation, dissemination via information networks, adaptation, and the rights to create derivative works, perform, and display, among others.
You bear full responsibility for the content you publish. Any disputes arising from content you publish shall be borne by you alone and are unrelated to us.
We have the right to review the content you publish, including but not limited to:
(1) Reviewing whether the content violates laws and regulations or this Agreement. (2) Reviewing whether the content infringes upon others' rights and interests. (3) Reviewing whether the content complies with community guidelines. (4) Reviewing whether the generated content complies with applicable law, our content standards, and applicable AI transparency requirements.
If the content you publish violates the above provisions, we have the right to delete it and take corresponding measures.
You have the right to delete the content you publish. Once deleted, the content will be removed from our servers, except where otherwise provided by laws and regulations or required by regulatory authorities. However, it may have already been reposted, downloaded, or screenshotted by other users.
To comply with applicable regulatory requirements, we apply explicit and implicit labeling to AI-generated content, including:
You understand and agree that you shall not deliberately remove, conceal, or tamper with AI-generated content labels.
When using AI-generated content, you shall comply with the following rules:
The generation of deepfake content involving people's likeness, voice, or video is subject to the following special provisions:
6.1 All content of the Service, including but not limited to text, images, audio, video, software, programs, interface designs, layout frameworks, data, trademarks, and logos, is owned by us or our licensors and is protected by the laws of the People's Republic of China and international treaties. Without our written permission, you shall not copy, modify, publish, disseminate, display, or create derivative works from such content in any form.
6.2 To the extent permitted by laws and regulations, the intellectual property rights in the content you input, the content generated, and the informational content you publish, as well as other property rights and interests arising therefrom (if any), belong to you or the rights holders who lawfully own such intellectual property. By inputting or publishing content, you warrant that you have the lawful right to publish such content and that it does not infringe upon anyone's intellectual property rights, portrait rights, reputation rights, name rights, privacy rights, personal information rights and interests, trade secrets, or other lawful rights and interests.
6.3 To continuously improve the services we provide to you, you understand and agree that, with respect to the content you input when using this product/service, the content generated, and the informational content you publish, you grant us a worldwide, royalty-free, non-exclusive, perpetual, multi-tiered sublicensable license, allowing us to use such content to provide you with services under this Agreement, to optimize our products and services, and to ensure the security and stability of the services. If you do not wish us to use such content for the foregoing purposes, you may contact us via the "Contact Us" information below.
6.4 To enable better sharing and promotion of your works and to enhance their dissemination value and influence, for the informational content you publish through the Service, you grant us a worldwide, royalty-free, non-exclusive, multi-tiered sublicensable license, including the rights of modification, reproduction, translation, compilation, dissemination via information networks, adaptation, and the rights to create derivative works, perform, and display, among others. The scope of use of the foregoing rights includes use on the Service and on other websites, applications, smart terminal devices, and other products. You agree that we have the right to use, by ourselves or by licensing third parties, such content in any publicity, promotion, advertising, marketing, and/or research related to the foregoing content or to us, and to exploit all or part of such content by other means. The rights granted above include the rights and licenses to use, reproduce, and display the personal image, likeness, name, trademarks, service marks, brands, names, logos, and company marks (if any) that you own or are licensed to use and that are embedded in the content, as well as any other brand, marketing, or promotional assets, materials, and resources.
6.5 Under no circumstances shall you use, remove, or tamper with any trademark, service mark, trade name, domain name, website name, or other brand identifier related to our AI brand, such as "Xhorse3D AI" and "AI" (collectively referred to as the "Marks"). Without our prior written consent, you shall not display or use the foregoing Marks, alone or in combination with anything else, or apply to register them as trademarks or domain names, nor shall you represent to others, expressly or by implication, that you are entitled to display, use, or otherwise deal with such Marks. If your use, removal, or tampering with the Marks in violation of this Agreement causes losses to us or others, you shall bear full legal liability.
We value your privacy. For how we collect, use, store, share, and protect your personal information, please refer to the Privacy Policy.
Please read the Privacy Policy carefully to understand how we process your personal information.
We do not guarantee that the Service will be uninterrupted, and we make no warranties regarding the timeliness, security, or accuracy of the Service. We shall not be liable for service interruptions caused by network conditions, communication lines, third-party services, or other factors.
The Service may include services or links provided by third parties. We assume no responsibility for third-party services.
You are solely responsible for your use of the Service. We shall not be liable for any disputes or losses arising from your use of the Service.
Uncertainty of AI-generated content: due to the nature of generative AI technology, generated content may be inaccurate, incomplete, or unsuitable. You shall bear full responsibility for your use of generated content, and we shall not be liable for any losses caused by generated content.
In particular:
You are solely responsible for the content you publish. We have no obligation to review user content and are not responsible for its truthfulness, accuracy, or legality.
The Service may include content published by third parties. We assume no responsibility for third-party content.
We shall not be liable for service interruptions or losses caused by force majeure, computer viruses, hacker attacks, system instability, network failures, power failures, telecommunication provider issues, or other causes.
To the maximum extent permitted by law, we shall not be liable for any losses caused by:
(1) Your use of the Service. (2) Your breach of this Agreement. (3) The content you publish. (4) Your use of AI-generated content. (5) Third-party service issues. (6) Third-party conduct. (7) Force majeure. (8) Other losses not caused by us.
You have the right to terminate this Agreement at any time by: (1) deleting your account; or (2) ceasing to use the Service.
If any of the following circumstances occurs, we have the right to terminate this Agreement and delete your account:
(1) You violate laws and regulations or this Agreement. (2) You engage in fraud, illegal, or other improper conduct. (3) You use generative AI services to generate content that violates laws and regulations. (4) As required by laws and regulations, regulatory requirements, or government department directives. (5) Other circumstances in which the Agreement should be terminated.
After termination of the Agreement: (1) You shall stop using the Service. (2) We have the right to delete your account information and related data. (3) The AI content you generated will be deleted or anonymized. (4) The provisions of this Agreement on disclaimers, limitation of liability, intellectual property, dispute resolution, etc. shall remain in effect.
This service is primarily intended for adults. Users under 13 (or the applicable minimum age in your country) may not use this service. Users under 18 must have their parent or guardian's permission to use this service and must use it under their supervision.
We attach great importance to protecting minors' personal information. When filling in personal information, minor users should strengthen their awareness of personal protection and act with caution, and should use this software and related services properly with their guardians' consent and under their guardians' guidance.
Minor users and their guardians understand and confirm that in case of violation of laws and regulations or this Agreement, the minor users and their guardians shall bear all legal liability that may arise therefrom in accordance with the law.
1. When using this software and related services, teenagers should learn to use the internet properly within reasonable limits under their guardians' supervision and guidance, avoid addiction to the virtual online world, and develop good internet habits.
2. Teenage users should develop healthy and safe online habits: use the internet for learning and creation, browse information critically, communicate honestly and respectfully with others, protect personal information, be cautious when interacting with strangers online, and balance online activities with study, exercise, and rest.
We may send you notices through one or more of the following means:
(1) In-app notifications. (2) In-app messages. (3) SMS. (4) Email. (5) Announcements. (6) In-app pop-ups. (7) Other means.
If you have any questions about this Agreement, please contact us through the following channels:
(1) Email: it@xhorse3d.com
(2) Online customer service: in the App, [Me] - [Online Support]
We will reply to your request within 15 business days of receipt. In complex cases, the response time may be extended to 30 business days, and we will inform you of the reason for the extension.
If any provision of this Agreement is determined to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
This Agreement (including the Privacy Policy and the Platform Rules) constitutes the entire agreement between you and us regarding the Service and supersedes all prior oral or written agreements.
Our failure or delay in exercising any right under this Agreement shall not constitute a waiver of that right.
You shall not assign any rights or obligations under this Agreement without our written consent. We have the right to assign our rights and obligations under this Agreement to third parties.
Any dispute arising out of or relating to this Agreement shall first be resolved through good faith negotiation. If such negotiation fails, either party may bring proceedings in a court of competent jurisdiction.
The App: refers to the XrizoHub app, including but not limited to the mobile client, PC client, and web client.
The Service: refers to the various services provided to you by the App.
User: refers to any individual or organization that uses the Service.
Content: refers to information published by users, including but not limited to text, images, audio, video, models, etc.
Platform Rules: refers to the various rules, announcements, instructions, etc. that we have published or may publish in the future.
Generative artificial intelligence: refers to technology that generates text, images, sound, video, code, and other content based on algorithms, models, and rules.
Generative AI services: refers to services that use generative AI technology to provide generated content to the public.
Generated content: refers to content generated through generative AI technology, including but not limited to images, models, etc.
Deepfake: refers to images, audio, video, and other content generated or edited using AI technology that can convincingly pass as real.